Complaints and returns

In the event of a complaint or withdrawal from the contract, you can return the package to us at our expense through the Post Office.

All you have to do is report our unique ID 90942420 when submitting the shipment at one of the submission points. The operator of the delivery point will print the label, stick it on the shipment and give you a confirmation of receipt of the shipment. Please put the completed form in the package or send us via e-mail.

If your product has a certain defect and you want to complain about it, please send us a photo of the defect and a completed complaint form to info@redfir.cz. You can find the form here .

Detailed information on complaints (rights from defective performance) is part of the terms and conditions and is available here .

If you decide to withdraw from the contract within 100 days of purchase, please send us a completed contract withdrawal form to info@redfir.cz. You can find the form here .

Detailed information on returns (withdrawal from the contract) is part of the terms and conditions and is available here .

Withdrawal from the contract within 100 days of purchase is possible only in the case of undamaged standard goods. In the case of custom production, it is not possible to withdraw from the purchase contract.

REDFIR s.r.o., Ringhofferova 115/1, 155 21 Prague-Zličín-Třebonice. Please enter the phone number +420 703 575 245.